Identifying the exact problem you are trying to solve isn’t trivial.   What exactly is “success”?  Collaborate, commercialise and consolidate are in the toolkit, alongside new operating models. 

But you need to take all the stakeholders on the journey too.  Outside help will be invaluable.

Customer-centric technology can deliver better, cheaper services.  It can simplify report faults, help tenants manage the  rent and provide tailored advice to those seeking housing. 

It could help track and quality control contractors, monitor wellbeing and reduce loneliness.  We have delivered dozens of technology-led transformations and can help you manage your delivery risks.

Chances are that the team around you are not transformation experts and there are a lot of conflicting opinions on where the organisation should go and how fast it should get there. 

Some pain is inevitable, but how much is too much?  Transforming any  business is about “hearts and minds” just as much as a programme delivery.  Let us get you set up for success with the right governance and communication in place.

RSLs often want to do more than their remit or funding permits.  Many are well-placed to help customers get training, find jobs, stay socially engaged and to develop the community infrastructure needed within a location. 

How to you fund this while ring-fencing rent income?  We have delivered novel commercial ventures that turn a good profit and fit the social agenda.  We can help you commercialise too.

Leadership in social housing is bound to be challenging.  It must balance commercial and  social obligations, yet still deliver radical change to a organisation used to moving slowly.  There are personal qualities (authenticity, empathy, resilience), technical abilities (commercial acumen, navigating change) and the need to build a management team ethos to consider.   Let us help you deliver the personal style and organisational culture you need to meet your objectives.

Research and analysis to assess viability of your proposals and review the alternative approaches, products and suppliers available to recommend the optimum way forward.  Typically studies include market research, analysis of customers, competitors, suppliers, new entrants and alternative products as well as costs, capabilities, returns and do-ability within the organisational and social context.